Welcome to Teekeny! We are committed to providing a transparent and secure shopping experience for our customers. Please take a moment to review the following legal information regarding our services, terms, and policies.

1. Terms of Service

By accessing or using the Teekeny website and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, you should not use our website. These terms may be updated periodically, and it is your responsibility to review them regularly.

  • Use of Our Services: You agree to use the Teekeny website only for lawful purposes and in accordance with our policies.
  • Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
  • Product Information: While we strive to provide accurate product descriptions and pricing, Teekeny does not guarantee the accuracy or completeness of all product information.
  • Limitation of Liability: Teekeny is not liable for any damages, losses, or injuries arising from the use of our website, products, or services.

2. Privacy Policy

At Teekeny, we take your privacy seriously. We collect personal data only as necessary to process orders, deliver products, and communicate with you. We are committed to safeguarding your information and will never sell or share your personal details with third parties for marketing purposes without your consent.

  • Data Collection: We collect data such as your name, email, shipping address, and payment information when you place an order on our website.
  • Cookies: We use cookies to enhance your browsing experience, analyze website traffic, and personalize content.
  • Third-Party Services: We may share your personal information with trusted service providers (e.g., payment processors, shipping companies) in order to complete your transactions.

3. Return & Refund Policy

We want you to love your Teekeny products, but if you are not completely satisfied, we offer a return and refund policy under specific conditions:

  • Returns: Products can be returned within 30 days of delivery if they are unused, undamaged, and in their original packaging.
  • Refunds: Refunds will be processed to the original payment method once we have received and inspected your returned items.
  • Exchanges: We offer exchanges for items that are defective or damaged during shipping. Please contact our customer support team to initiate the process.

For more details, please visit our Return & Refund Policy.

4. Shipping Policy

Teekeny ships worldwide, with fulfillment centers in various countries, including the United States, China, and Europe. Shipping times and rates vary based on the destination and the product type.

  • Processing Time: Orders are typically processed within 1–3 business days. Custom-made items may take longer to fulfill.
  • Shipping Costs: Shipping costs are calculated at checkout based on your location and selected shipping method.
  • Delivery Time: Delivery times depend on the destination country and shipping method. Domestic orders usually arrive within 7–10 business days, while international orders may take up to 21 days or more.

For full details, please check our Shipping Policy.

5. Intellectual Property

All content, trademarks, logos, and designs on the Teekeny website are owned by Teekeny and are protected by intellectual property laws. You are not permitted to use, reproduce, or distribute any content from our site without prior written consent from Teekeny.

6. Dispute Resolution

Any disputes arising from the use of Teekeny’s website or services will be governed by the laws of the United States. You agree to attempt to resolve disputes through informal negotiations before seeking formal legal action.

7. Changes to This Legal Page

Teekeny reserves the right to update or modify this Legal page at any time. We will post any changes on this page, and the updated version will be effective immediately upon posting. We encourage you to review this page periodically for any updates.

For any questions or concerns about our policies, feel free to reach out to our customer support team at [email protected].