At Teekeny, we aim to make your shopping experience seamless and secure. Below, you will find important information regarding payments for your orders placed on our website.

1. Accepted Payment Methods

We accept a variety of payment methods to ensure a convenient shopping experience:

  • Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, and others.
  • PayPal: You can also choose PayPal as a secure and convenient option to process your payment.
  • Apple Pay & Google Pay: For customers who prefer mobile payment methods, we accept Apple Pay and Google Pay.
  • Gift Cards & Coupons: If you have received a Teekeny gift card or discount coupon, you can use it during checkout to apply the discount.

2. Payment Security

Teekeny uses the latest encryption technologies to ensure that all transactions are secure. We are committed to protecting your personal and payment information. All payment details are processed through trusted third-party payment gateways, ensuring that your information is handled with the highest level of security.

  • Secure Checkout: Our website uses SSL encryption to safeguard your sensitive data, such as payment and shipping information.
  • Fraud Prevention: We take fraud prevention seriously and monitor all transactions for suspicious activity. If we detect any issues, we may contact you for additional verification before processing your payment.

3. Order Confirmation

Once you complete your payment, you will receive an email confirmation of your order, which will include a summary of your purchase and an order number. This confirms that we have successfully received your payment and your order is being processed.

4. Payment Processing Times

  • Credit/Debit Cards: Payments made via credit or debit card are processed immediately. Your payment will be reflected in your account once the transaction is confirmed.
  • PayPal, Apple Pay, and Google Pay: Payments made through these methods are also processed instantly and confirmed immediately upon completion.
  • Gift Cards & Coupons: If you use a gift card or coupon, the amount will be deducted from your total order cost during checkout. Any remaining balance will be charged to the payment method you provide.

5. Order Cancellations & Modifications

Once your payment is processed, we begin preparing your order. If you wish to cancel or modify your order, please contact our customer service team as soon as possible. We cannot guarantee modifications once the order has been processed and shipped, but we will do our best to accommodate your requests.

6. Currency and Taxes

  • Currency: All transactions on Teekeny are processed in US Dollars (USD). If you are located in another country, your bank or payment processor will convert the amount to your local currency, and any conversion fees may apply.
  • Sales Tax: Depending on your location, sales tax may be applied to your order. The applicable tax will be calculated at checkout based on your shipping address.

7. Issues with Payment

If you encounter any issues with processing your payment, such as an error or declined transaction, please verify that your payment details are correct and that your account has sufficient funds. If the problem persists, feel free to contact our customer support team for assistance at [email protected].

8. Refunds

Refunds will be issued to the original payment method used at the time of purchase. If you qualify for a refund based on our Return & Refund Policy, we will process it promptly after receiving the returned item(s). Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.