At Teekeny, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and refund policy to ensure your shopping experience is worry-free. Please review the following guidelines to understand how our return and refund process works.

1. Return Eligibility

We accept returns for items that meet the following criteria:

  • Timeframe: You may return your items within 30 days from the date of delivery.
  • Condition: The item must be unused, unworn, and in its original condition, including tags and packaging.
  • Custom Items: As our products are custom-made to your specifications, we can only accept returns for defective or damaged products. Customization requests (e.g., printed designs) are final and cannot be returned unless the product is defective.

2. Non-Returnable Items

The following items are non-returnable:

  • Items that have been used or altered (e.g., washed or worn).
  • Personalized or customized products, unless they are defective or damaged upon receipt.
  • Sale items or special promotions, unless specified otherwise.

3. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] with your order number and reason for the return.
  2. Return Authorization: Our customer service team will provide you with a Return Authorization Number and instructions for returning the item.
  3. Packaging: Securely pack the item in its original packaging (if possible) to prevent any damage during transit.
  4. Return Shipping: You are responsible for return shipping costs, unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service to ensure the safe return of your product.

4. Refunds

Once we receive your returned item, we will inspect it to confirm it meets our return eligibility requirements. If everything is in order, your refund will be processed.

  • Refund Method: Refunds will be issued to the original payment method used during checkout (e.g., credit/debit card, PayPal).
  • Processing Time: Please allow up to 7-10 business days for the refund to be processed after we receive your return. Depending on your payment provider, it may take additional time for the refund to appear in your account.
  • Partial Refunds: If an item is returned in used or damaged condition (not due to a manufacturing defect), we reserve the right to issue a partial refund.

5. Exchanges

We do not offer direct exchanges. If you need a different size or item, please return the original item for a refund and place a new order for the replacement.

6. Defective or Damaged Items

If you receive an item that is defective or damaged during shipping, please contact us immediately at [email protected] with:

  • Your order number
  • Photos of the defect or damage
  • A description of the issue

We will gladly issue a full refund or send a replacement at no extra charge.

7. Order Cancellations

We process orders quickly, and once an order is confirmed, it typically cannot be canceled. However, if you need to cancel an order, please contact us immediately at [email protected], and we will do our best to accommodate your request if the order has not yet been processed or shipped.

8. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please check with your bank or payment provider, as there may be processing delays. If you’ve done this and still have not received your refund, please contact us at [email protected], and we will investigate the issue further.

9. International Returns

For international returns, you are responsible for any return shipping costs and customs duties. Refunds will be processed in US Dollars (USD), and any exchange rate differences or fees associated with international refunds are the responsibility of the customer.