At Teekeny, we aim to provide fast and reliable shipping to get your custom-made products delivered right to your door. Please read the following shipping information carefully to understand how our shipping process works.

1. Shipping Locations

We proudly offer worldwide shipping. No matter where you are located, we will work hard to get your order delivered to you. We ship to the following regions:

  • United States
  • Canada
  • Europe (including the UK, Germany, France, Italy, Spain)
  • Australia
  • Asia and other international locations

Shipping costs and delivery times may vary depending on your location.

2. Processing Time

All of our products are made to order, meaning we customize and prepare each item based on your specific order. Processing times are as follows:

  • Processing Time: Orders are typically processed within 1–3 business days from the time of purchase.
  • Custom-made items: Due to the nature of custom printing and production, certain products (like T-shirts, 3D hoodies, Hawaiian shirts, and ugly sweaters) may take additional time. Please allow 3–7 business days for custom items to be processed.
  • Order Confirmation: Once your order is processed and ready for shipping, you will receive a confirmation email along with tracking information.

3. Shipping Methods and Costs

Shipping costs are calculated based on the delivery location, shipping method, and the size of the order. You will see the available shipping options and costs at checkout before finalizing your purchase.

We offer several shipping methods to suit your preferences:

  • Standard Shipping: Delivery within 3–7 business days (for U.S. orders; may vary for international orders).
  • Expedited Shipping: Faster delivery within 3–9 business days (for U.S. orders; may vary for international orders).

Please note that shipping times are estimates and may vary due to factors like weather, customs delays, and other unforeseen circumstances.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your order’s progress until it reaches you. If you have any issues with tracking your order, feel free to contact us at [email protected], and we’ll assist you.

5. International Shipping

For customers outside the United States, please be aware that shipping times may be longer due to customs processing and international delivery protocols. You may also be subject to customs duties, taxes, and import fees based on your location.

  • Customs Fees and Duties: All customs fees, duties, and taxes are the responsibility of the customer. These fees are determined by your local customs office and are not included in the cost of your order or shipping.
  • Shipping Delays: Occasionally, international shipments may experience delays due to customs or other local factors. We recommend checking the status of your shipment regularly using the tracking information provided.

6. Shipping Address

Please ensure that the shipping address you provide during checkout is correct and complete. Teekeny is not responsible for lost or delayed packages due to incorrect or incomplete address information.

  • Address Changes: If you need to change the shipping address after your order has been placed, please contact us as soon as possible. We will attempt to update the address if the order has not yet been processed or shipped.

7. Lost or Damaged Packages

Teekeny takes great care in packaging your items to prevent any damage during shipping. However, if you receive a damaged or incorrect product, or if your package is lost in transit, please contact us immediately at [email protected].

  • Damaged Items: If your item arrives damaged, please provide us with photos of the damage and your order number. We will either send you a replacement or issue a refund, depending on your preference.
  • Lost Packages: If your package is lost, please reach out to our customer support team so we can investigate and assist in locating your shipment.

8. Shipping Restrictions

Teekeny is unable to ship to certain countries or regions due to shipping limitations, regulatory restrictions, or carrier issues. If you encounter any issues with shipping to your location, please contact us before placing your order to confirm whether we can deliver to your address.

9. Holiday Shipping

During peak seasons such as holidays, shipping times may be longer than usual. We recommend placing your orders early to ensure timely delivery, especially for custom-made items.

10. Contact Us

If you have any questions or need assistance with shipping, don’t hesitate to reach out to us at [email protected]. We are happy to help and will work with you to ensure a smooth delivery experience.