Welcome to Teekeny! By using our website and services, you agree to the following Terms of Service. These terms govern your use of our website, the purchasing process, and the services we provide. Please read them carefully.

1. General Terms

  • Agreement: By accessing or using the Teekeny website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or make purchases.
  • Eligibility: You must be at least 18 years of age or have the legal capacity to enter into a binding contract in your jurisdiction to use our services.
  • Updates: We may update or modify these Terms of Service at any time. Changes will take effect once they are posted on our website. You are encouraged to review the terms periodically for any updates.

2. Products and Pricing

  • Product Descriptions: We make every effort to provide accurate descriptions of our products. However, we do not guarantee the accuracy, completeness, or reliability of any product description. Product images may differ slightly from the actual items.
  • Pricing: All prices are listed in US Dollars (USD) unless otherwise stated. Prices are subject to change without notice. Taxes, shipping, and handling fees are additional and are calculated at checkout.
  • Product Availability: While we strive to keep all products in stock, inventory is subject to availability. We reserve the right to limit the quantity of items ordered or refuse service if an item is out of stock or unavailable.

3. Ordering Process

  • Order Confirmation: When you place an order, you will receive an email confirming your order details. This email is not an acceptance of your order but an acknowledgment that we have received it.
  • Order Acceptance: We reserve the right to accept or decline any order. Orders are considered accepted when your payment has been processed and the items have been shipped.
  • Payment: Payment for products and shipping is due at the time of purchase. We accept various payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, and Teekeny gift cards.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping methods, which will be displayed at checkout. Shipping costs and delivery times are based on your location and the chosen shipping option.
  • Order Processing: Please allow 1-3 business days for order processing. Custom-made items may take longer, typically 3-7 business days, to be processed and shipped.
  • International Shipping: For international orders, shipping times and fees may vary. You are responsible for any customs duties or taxes imposed by your country.

5. Returns and Refunds

  • Return Policy: We accept returns within 30 days of delivery, provided the item is in new, unused condition. Custom-made items can only be returned if defective or damaged.
  • Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected. Refunds may take up to 10 business days to process.
  • Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order for the desired item.

6. Account Responsibility

  • Account Creation: To make purchases on our website, you may need to create an account. You agree to provide accurate and up-to-date information during account creation.
  • Account Security: You are responsible for maintaining the confidentiality of your account login details and are liable for any activity under your account, whether authorized by you or not.
  • Account Termination: We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms of Service.

7. Intellectual Property

  • Ownership: All content on the Teekeny website, including but not limited to images, text, logos, and product designs, is owned by Teekeny or its licensors. You agree not to copy, reproduce, or distribute any content from our site without prior written permission.
  • Trademarks: The Teekeny name, logo, and related marks are trademarks of Teekeny. You may not use these trademarks without express written consent.

8. Prohibited Conduct

You agree not to:

  • Violate any applicable laws or regulations while using our website or services.
  • Engage in fraudulent activity, including providing false information or using unauthorized payment methods.
  • Interfere with the operation of our website or attempt to gain unauthorized access to any part of the website or our systems.

9. Limitation of Liability

  • No Warranties: Our website and services are provided “as is” without any warranty or guarantee of any kind, whether express or implied. We do not guarantee that our website will be error-free or uninterrupted.
  • Limitation of Damages: Teekeny’s liability for any claims, damages, or losses arising out of your use of our website or services is limited to the amount you paid for the affected product or service.

10. Indemnification

You agree to indemnify and hold Teekeny harmless from any claims, damages, or expenses arising from your violation of these Terms of Service or your use of our website or services.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state of Minnesota state, United States. Any disputes or claims shall be resolved in the courts of Minnesota state, and you consent to the jurisdiction of these courts.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at: [email protected].